Thursday, January 8, 2009

Windows 7 / Outlook 2007 Problem

So I'd PayPal $20 to the first person to solve this problem for me... Running Windows 7 Beta (Build 7000), with Outlook 2007 (fully patched) installed, trying to use Outlook over HTTP against a Mail2Web hosted Exchange 2007 server. Using either the auto-configure or manual server settings option (and believe me, settings have been checked MORE than a few times) it gets as far as prompting for the account user name (e-mail address) and password- you enter both and submit, it pauses for a moment, then prompts you again and again until you cancel out. I would probably switch my main production machine to Windows 7 if I could move past this issue. Help me, Internets!

10 Comments:

At January 9, 2009 10:40 AM , Anonymous bogdan said...

I've ran into the same problem, but I'm using Sherweb, so the same setting won't apply, it shouldn't be hard to find them. When Outlook asks for the email and pass you can optionally use your domain user instead of the email. Seems that on W7 B1 you NEED to use the domain user. If you already know it then it's really simple, if you don't try looking in the support pages for the instructions on how to connect from Windows Mobile 6 (not 6.1). There you should find the domain name and the user name, use them in the login instead of the email in the form domain\user
That did it for me.

 
At January 9, 2009 11:24 AM , Blogger Joshua West said...

Thanks bogdan, that solved it!

If you send me your e-mail address I'll shoot you that $20 ;-)

 
At January 9, 2009 11:33 AM , Anonymous bogdan said...

that's ok, you don't have to. I didn't even notice that you have a reward for solving this :)

 
At January 10, 2009 10:50 AM , Anonymous Dre said...

Joshua, where did you find your domain username info on the mail2web site? I'm having the exact same problem!!! I've tried using different combos of all the info I can find on their site to no avail so far.

 
At January 10, 2009 12:45 PM , Blogger Joshua West said...

Log into OWA, click "My Email Settings" at the bottom of the Outlook task bar, then click "View ActiveSync Settings". Use the user name and domain from the 2nd section titled "Desktop Settings for Windows Mobile Device Center and ActiveSync". So use the auto-config, then when you are prompted for the user/pass use "domain\user" as the user name, then your password. Hope this helps! -Josh

 
At January 13, 2009 7:42 AM , Blogger M.Mahgoub said...

hi
the post helped me,, thanks a lot.
am using SherWeb too and for the username i tried "_" instead of "@".
example: myname_domain.com

 
At January 14, 2009 10:23 AM , Anonymous Anonymous said...

Awesome! This was a real problem for me as well. I thought I'd let others know that if you use Rackspace as your hosting provider you also need to change the authentication to NTLM instead of Basic. This is done if two places in the config. Best of Luck.

 
At January 15, 2009 9:35 AM , Blogger Biff Stephens said...

I still can't get those fixes to work for me... :(

 
At January 30, 2009 7:33 PM , Blogger Philip said...

I have known my domain\username for quite some time and I still cant get it to work. I have never used basic authentication, always NTLM, and I have verified that all my settings are the same and still no luck...

 
At June 9, 2009 10:06 AM , Blogger bigk said...

Guys i had this problem but i installed SSL certificate into the Trusted root certificate section in the certificate manager and it worked well

 

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